Xendesktop There Are Problems With Your Account. To Fix Them Please Sign in Again
Effect: Citrix App Function 365 Activation Upshot on Windows Server 2019
Outcome and Background
As we move Citrix Virtual Apps and Desktops\Service (CVAD\S) workloads to Windows Server 2019 we detect quite a few outcomes that are "different" and (who would think) do not work in this Os. One of the interesting gotchas discovered is an unexpected beliefs of Microsoft 365 Apps for Enterprise (formerly Office 365 ProPlus) during the activation process; if the Part app is launched as a published app activation is impossible. Interestingly, this issue affects Microsoft's own RDS implementations as well.
To summarize:
- OS: Windows Server 2019 (whatever edition, latest updates).
- Microsoft 365 Apps for Enterprise activation is failing when a published app (e.g., Give-and-take) is launched.
- Activation works with no bug if done in the published desktop.
- Affects Microsoft 365 native authentication as well as 3rd parties such equally Okta.
- Office 2016 and older builds of Office 365 activate with no bug.
- This does not affect Windows 10 OS.
So, what is happening here: the newest Office on the newest server OS cannot activate even using Microsoft's native activation process?
The issue lies in the authentication procedure. Microsoft used Azure Agile Directory Authentication Library (ADAL) framework-based hallmark for older builds such every bit Part 2016. All the same, with modernistic builds, Office uses Spider web Account Manager (WAM) for sign-in workflows for activation. Surprisingly, at that place is a bug in Windows Server 2019 that breaks the WAM process for published apps. It is a known outcome that "Microsoft is working on fixing information technology" since June 2020.
Here is what should be expected when launching Microsoft Word for the first time (native MS and Okta):
Hallmark Experience with Microsoft as IdP:
Authentication Experience with Okta every bit IdP:
Trying to activate a seamless published Microsoft Discussion app will consequence in an electronic mail prompt followed by a complete "freeze" of your Discussion app.
Citrix has released an official CTX commodity for this issue. Notwithstanding, information technology only includes one-half of the workaround and does non provide sufficient details.
Resolution
To date, the only bachelor set up is a work around that suppresses Web Account Managing director (WAM) and reverts Role 365 dorsum to Azure Agile Directory Hallmark Library (ADAL). This is a 'per user' fix and requires adding the following registry keys:
[HKEY_CURRENT_USER\Software\Microsoft\Part\16.0\Common\Identity "DisableADALatopWAMOverride"=dword:00000001 [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity "DisableAADWAM"=dword:00000001
The above tin can be accomplished using Group Policy Preference (in a GPO):
Or even amend with Citrix WEM:
These tips volition save significant time during the deployment of Office on Windows Server 2019.
Stan Demburg is a Technical Architect with Ferroque Systems. With specialized focus on Citrix, Microsoft and VMware technologies, Stan brings deep product and applied science feel together with practical guidance and advice – having 'scars to prove it'.
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Source: https://www.ferroquesystems.com/resource/issue-citrix-app-office-365-activation-issue-on-windows-server-2019/
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